1. About these terms

These Terms of Service ("Terms") are an agreement between you or the organization you represent ("Customer", "you") and Aurigen X Labs Private Limited (CIN U63999DL2026PTC468494), a company incorporated in India that ("Aurigen X Labs", "we", "us"). They govern your use of Lens and the related website, apps and support ("Lens" or "the Service"). By creating an account, subscribing or using Lens, you accept these Terms. If you accept for an organization, you confirm you have authority to bind it. An Enterprise order form or master agreement signed with us takes precedence over these Terms where they conflict.

2. Accounts

• You must give accurate registration details and keep them current.
• You are responsible for activity under your account and for keeping credentials confidential. Tell us promptly at support@aurigenxlabs.com if you suspect unauthorized access.
• A seat is for one named person and may not be shared.
• You must be at least 18 years old, or the age of majority where you live, to open an account.

3. The service

Lens is a native agentic platform that unifies multiple data sources and draws business intelligence from them, with text and voice as input and output. We may improve, add or retire features. Where we remove a material paid feature, we will give reasonable notice. Features described as planned or coming are not commitments.

4. Plans, fees and taxes

• Enterprise. Seat-based subscription billed annually, with a minimum number of seats stated on our pricing page or your order form. Custom terms may apply to full deployments.
• SOHO. Self-serve monthly plans (Free, Pro and Max) at the rates shown when you subscribe.
• Payments. Fees are charged through our payment partner. You authorize us and the partner to charge your chosen payment method. Subscription status is confirmed on our servers from payment confirmations.
• Taxes. Fees exclude applicable taxes, including GST, which are shown at checkout.
• Renewal. Subscriptions renew for the same term unless cancelled before the renewal date.
• Changes. We may change prices for future terms with at least 30 days' notice before renewal.
• Refunds and cancellation. See our Refund and Cancellation Policy.
• Late payment. We may suspend access for unpaid amounts after notice.

5. Your data

You keep all rights in the data you connect to or enter into Lens ("Customer Data"). You give us a limited right to process Customer Data only to provide and secure the Service, to support you and to comply with law. Lens is built on the EPHEMERAL data sovereignty architecture, designed so enterprise data is not hosted by third-party providers. How we handle personal data is set out in our Privacy Policy. You are responsible for having the right to connect your data sources and for the lawfulness of your data.

6. Acceptable use

You must follow our Acceptable Use Policy. We may suspend access that breaks it or threatens the Service or other customers.

7. Intellectual property

Aurigen X Labs and its licensors own Lens, including software, models, data model, design, documentation and the Lens name and logo. We grant you a limited, non-exclusive, non-transferable right to use Lens during your subscription for your internal business purposes. You own the outputs generated for you from your Customer Data, subject to the rights of third parties in underlying data. If you give feedback, you allow us to use it without obligation to you.

8. Third-party services

Lens connects to systems you choose, such as Salesforce and Zendesk, and uses providers for functions such as payments. Those services have their own terms and we are not responsible for them. Your use of a connector is subject to your agreement with the relevant provider.

9. AI output

Lens uses artificial intelligence to produce answers. Output can be incomplete or wrong, even when it looks confident. Review important output, especially for financial, legal, employment or safety decisions, before relying on it. You are responsible for decisions you make using Lens.

10. Availability and support

We work to keep Lens available but do not promise uninterrupted service. Support is provided through support@aurigenxlabs.com. Enterprise order forms may state service levels.

11. Term and termination

These Terms last while you use Lens. You may cancel as described in the Refund and Cancellation Policy. We may suspend or end your access for material breach not fixed within a reasonable time after notice, for non-payment, or if required by law. On termination your right to use Lens ends. We will let you export your content for a reasonable period unless the law or a security risk prevents it, then delete Customer Data in line with our Privacy Policy. Sections that by nature should survive will survive.

12. Disclaimers

Except as expressly stated, Lens is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement.

13. Liability

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability arising out of the Service is limited to the fees you paid us for the Service in the twelve months before the claim. Nothing limits liability that cannot be limited by law.

14. Governing law

These Terms are governed by the laws of India. Courts at New Delhi have exclusive jurisdiction, subject to any dispute resolution process in your signed agreement. Before filing a claim, each party will try in good faith to resolve the dispute informally by writing to the other.

15. Changes and contact

We may update these Terms. We will post the new version with a new effective date and, for material changes, notify account holders. Continued use after the effective date means you accept the update. Questions: message@aurigenxlabs.com. Billing and support: support@aurigenxlabs.com.

1. Who we are

Aurigen X Labs Private Limited (CIN U63999DL2026PTC468494) and based in New Delhi, India, provides Lens. This policy explains how we handle personal data when you visit our website, request access, subscribe or use Lens. We process personal data in line with applicable law, including India's Digital Personal Data Protection Act, 2023 and, where it applies, the GDPR.

2. What we collect

• You give us: name, work email, company, role, phone number, messages you send us, application materials, and billing details such as name, address, tax identifiers and the amount paid.
• Account and usage: sign-in details, seat and plan information, settings, session titles, device and browser type, language, approximate location from IP address, pages viewed and features used.
• Payments: card and bank details are collected by our payment partner and not stored by us. We receive confirmation of payment status and limited details such as the last four digits of a card.
• Communications: emails and call notes with support, sales and careers.

3. How we use it

• To provide, secure, support and improve Lens
• To process payments, apply taxes and send invoices
• To respond to enquiries and requests for early access
• To send service notices and, where allowed, product updates you can opt out of
• To detect misuse and meet legal obligations

Legal bases, where GDPR applies, are performance of a contract, legitimate interests, consent and legal obligation.

4. Customer data and EPHEMERAL

Customer Data is the business data you connect to Lens. We treat you as the owner and controller of it and ourselves as processor. Lens is built on the EPHEMERAL data sovereignty architecture, designed so enterprise data is not hosted by third-party providers. We use Customer Data only to deliver answers to you and to provide the Service, and not to advertise or to sell.

5. Voice data

When you use voice, audio is processed to turn speech into text and to speak replies. Audio is used only to provide the feature you invoked. Where a voice provider is used, it acts on our instructions. Text mode is always available if you prefer not to use voice.

6. Sharing

We do not sell personal data. We share it only with service providers that help us run Lens, such as payment processing, email, hosting of our own website and analytics, under written terms; with professional advisers; when law or a valid legal process requires it; and in a business transfer, with notice. Sessions you share are visible to the people you choose.

7. International transfers

We serve customers in India, the US and Europe, so personal data may be processed in countries other than yours. Where required we use appropriate safeguards for those transfers.

8. Retention

We keep personal data for as long as needed for the purposes above and to meet legal, tax and accounting duties. Account data is deleted or anonymized after your account closes, apart from records we must keep, such as invoices. Customer Data is handled as described in your agreement and section 4.

9. Security

We use technical and organizational measures suited to the risk, including encrypted connections, access controls and the EPHEMERAL architecture. No system is perfectly secure. If a breach affects your personal data we will notify you and authorities as the law requires.

10. Your rights

Depending on where you live, you may have the right to access, correct, delete or export your personal data, to withdraw consent, to object to or limit certain processing, to nominate someone to act for you, and to complain to a regulator. To use a right, write to support@aurigenxlabs.com with "Privacy request" in the subject. We may need to verify your identity and will reply within the time the law allows.

11. Children

Lens is for business use and is not directed to children under 18. We do not knowingly collect their personal data. If you think we have, tell us and we will delete it.

12. Cookies

See our Cookie Policy.

13. Changes

We will post updates here with a new effective date and notify account holders of material changes.

14. Contact and grievances

Privacy questions and grievances: support@aurigenxlabs.com. Legal notices and escalations: message@aurigenxlabs.com. Postal address on request. We will acknowledge and resolve grievances within the time the law requires.

What cookies and similar technologies are

Cookies are small files stored on your device. We also use similar technologies such as local storage, which keep settings in your browser.

What we use

Your choices

Use the banner on this site to accept or decline optional cookies. You can change your mind at any time with the "Cookie settings" link in the footer. You can also block or delete cookies in your browser settings, though parts of Lens may then not work.

Third parties

Our payment partner and any analytics or campaign provider we use may set their own cookies under their policies. We list providers in this policy when optional cookies are enabled.

Contact

Questions: support@aurigenxlabs.com.

Cancelling

• You can cancel a subscription at any time from your account or by writing to support@aurigenxlabs.com.
• Cancellation stops future renewals. Access continues until the end of the paid term.
• To avoid the next charge, cancel before the renewal date.

When we refund

• Duplicate or incorrect charges. Refunded in full.
• First-purchase window. If you subscribe to a paid plan for the first time and ask within 7 days of payment, we will refund the fee if usage has been light.
• Service failure. If Lens is materially unavailable or does not work as described and we cannot fix it within a reasonable time, we will refund the affected portion of the paid term.
• Required by law. Refunds that the law requires.

When we do not refund

• Renewals not cancelled before the renewal date, unless the charge was incorrect
• Partial terms after you cancel, or unused seats mid-term
• Violations of the Terms or Acceptable Use Policy

Enterprise plans

Enterprise subscriptions are billed annually. Terms in a signed order form take precedence over this page.

How to ask

Email support@aurigenxlabs.com from your account email with your order details and the reason. We will reply with next steps.

How refunds are paid

Approved refunds go back to the original payment method. Banks and card networks usually take 5 to 10 business days to show them. Taxes charged on the refunded amount are returned with it.

This policy keeps Lens safe and useful for everyone. It forms part of our Terms of Service.

You must not

• Break the law or the rights of others, including privacy and intellectual property rights
• Connect or upload data you have no right to use
• Try to probe, scan or test Lens for weaknesses without our written permission, or bypass security or usage limits
• Reverse engineer, copy or resell Lens, or use it to build a competing product
• Introduce malware or interfere with the Service or other customers
• Share seats or credentials between people
• Use Lens to produce deceptive, harassing, hateful or harmful content
• Use outputs to make solely automated decisions that significantly affect people without appropriate human review
• Use voice features to record or impersonate someone without their consent

Enforcement

We may investigate suspected breaches, remove content, suspend or end access, and report unlawful activity to authorities. We will try to give notice where it is safe and lawful to do so.

Reporting

Report misuse or security concerns to support@aurigenxlabs.com.

Aurigen X Labs wants Lens and this website to work for everyone. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

What we do

• Semantic page structure, skip link, and keyboard-operable navigation and forms
• Visible focus indicators and sufficient color contrast in dark and light themes
• Responsive layouts that work from small phones to large monitors, and respect text zoom
• Reduced-motion support for people who prefer less animation
• Voice and text alternatives for asking and answering

Known limits

Some third-party content and some parts of the product are still being improved. We are working through them.

Tell us

If you hit a barrier, write to support@aurigenxlabs.com and tell us the page, what you tried and the assistive technology you use. We will respond and work on a fix.